Refund policy

RETURN & REFUND POLICY

At Salted Soul, we want you to love your purchase and wear it with confidence.

We accept returns within 30 days of the purchase date. To be eligible for a return, items must be unworn, unwashed, and in their original condition. Items showing signs of wear or use may not be eligible for return.

Customers are responsible for return shipping costs and will need to purchase their own return shipping label. If the item arrives damaged, defective, or you received the wrong item, Salted Soul will cover the return shipping and replacement.

Once your return is received and inspected, your refund will be processed to your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Our return process is simple. Click HERE to submit a return request. You will need your order number and email address so we can locate your order and process your return.

Please note: Final sale items and limited-edition drops are not eligible for return or refund.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

All returns must be approved before being sent back.

Exchanges
At this time, we do not offer direct exchanges. If you need a different item, please place a new order and return your original item for a refund in accordance with our return policy.